Change the sales rep experience, improve the customer experience

October 3, 2018

The first CRM launch truly changed the way sales were managed. We went from tracking customers on spreadsheets (and even in rolodexes) to tracking them and their attendant opportunities with software. It wasn’t long before reps started to feel the purpose of a CRM was more about preserving their contacts for their replacement than it was about making their lives easier. After all, back then it wasn’t much easier than updating a rolodex!

Spotlight

Packman Lucas

Packman Lucas is an award winning practice that provide structural engineering design services for home owners, developers, contractors, architects, artists and designers. We have a broad range of experience from private house extensions / alterations to large refurbishment and new build developments. We also have extensive experience in period and historic buildings.

OTHER WHITEPAPERS
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Modern Methods Of Construction 2023

whitePaper | March 14, 2023

MMC is ultimately about improving efficiency and productivity in both design and in construction. It is widely known that construction has a substantial productivity gap compared to many other sectors and MMC has been suggested as one of the methods to tackle this challenge. Although described as a “product-led” type of construction, MMC is also about developing the manufacturing processes and how these processes are executed.

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Optimising EPC Contracts in COVID-19 Crisis

whitePaper | June 10, 2022

The coronavirus outbreak (COVID-19), the prolonged quarantine responsesand the enormous economic uncertainty are affecting the normal development of EPC contracts. EPC stands for Engineering, Procurement and Construction and is a prominent form of a contracting agreement in the construction industry. They are not only carried out in the construction sector, but also in other industries such as power generation, oil & gas, petrochemical, chemical, water treatment, mining, among other sectors. The EPC model is used where an owner or employer wishes to engage a contractor to undertake the engineering, procurement and construction of a project. Normally the EPC Contractor has to execute and deliver the project within an agreed time and budget, commonly known as a Lump Sum Turn Key (LSTK) Contract.

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New Criteria for a New, Smart Building Era

whitePaper | May 1, 2021

Technology enabling data capture and analysis, connectivity, monitoring and control is becoming the new baseline for smart buildings of tomorrow. Understanding what it is and where it’s headed is critical.

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Evolving to be the world’s favourite procurement suite

whitePaper | June 6, 2022

Since they first arrived in 1993, NEC procurement contracts have had a transformative effect on the built environment and infrastructure industry in the UK and worldwide. They have proved that through collaboration, fair dealing and good management, even the most high-risk and complex projects can be delivered on time, within budget and without litigation.

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HOW EXPANSION JOINT EXPERTISE HELPS IMPROVE INDUSTRIAL WASTEWATER SYSTEM RELIABILITY

whitePaper | July 11, 2022

Nearly all industries have wastewater treatment plants. These facilities are designed to meet pretreatment requirements imposed by local or state governments. Pretreatment rules were enacted to prevent industrial discharges from affecting or passing through domestic wastewater treatment plants, so industry is seeing upgrades or new builds to comply. Wastewater piping systems are constructed from a variety of materials depending on the media flowing through the pipes. These pumping and piping systems can be complex, causing havoc and downtime when failures occur.

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Parametric Modeling Innovates Bridge Design

whitePaper | January 6, 2020

Bridge design is no simple matter. While traditional 3D modeling software is useful for buildings, these structures don’t present the same challenges that bridge design does. Jalpesh Patel, Senior Technical Consultant with Allplan explains why: Buildings are mainly linear, vertical structures with minimal to no obstruction. Bridges, on the other hand, are non-linear, horizontal structures that must weave through obstacles, existing structures, and multiple right-ofway restrictions.

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Spotlight

Packman Lucas

Packman Lucas is an award winning practice that provide structural engineering design services for home owners, developers, contractors, architects, artists and designers. We have a broad range of experience from private house extensions / alterations to large refurbishment and new build developments. We also have extensive experience in period and historic buildings.

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