Artificial Intelligence (AI) & Chatbots: Revolutionising Contact Centers for Greater Customer Experience

August 11, 2017

Widely employed as a cost-effective solution to many of the inherent problems of customer service apps and phone-based customer service operators, AI and Chatbots have rapidly increased in popularity to the point where they are now a potential threat to call-center operative jobs in outsourcing strongholds such as the Philippines.

Spotlight

KONE Corporation

At KONE, our mission is to improve the flow of urban life. We understand People Flow in and between buildings, making people’s journeys safe, convenient and reliable. We are a global leader in the elevator and escalator industry, and our job is to make the best of the world’s cities. In 2017, KONE had annual net sales of EUR 8.9 billion and at the end of the year over 55,000 employees.

OTHER WHITEPAPERS
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Building Momentum: SUDs are ready to enter the mainstream

whitePaper | April 30, 2021

This is the third in a series of white papers by Wavin and New Civil Engineer looking at how sustainable drainage systems (SuDS) can reduce damage and cost caused by floods in the UK.

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Increase Productivity Commercial construction solutions

whitePaper | April 22, 2022

From commercial office spaces and classrooms to manufacturing floors, from stadiums to hotels and retail, Eaton offers Crouse-Hinds series and B-Line series products, services and resources that reduce complexity, speed installation and help maximize the overall return on your investment.

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Applying Computer Vision for Storytelling in the Construction Industry

whitePaper | September 27, 2022

A picture is worth a thousand words and is often able to answer the questions of who, what, where and why. Construction sites are often bustling with workers and have lots of activities happening at the same time. A picture of a construction site tells a thousand tales. Analyzing such pictures using computer vision techniques can help tell a story of what’s happening at site, which can help improve efficiency and safety, minimize risk, and monitor project-related progress. Construction companies are always looking for better project monitoring options and computer vision techniques provide more efficient, automated, round-the-clock monitoring.

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Multiphysics Engineering Simulation in the Cloud

whitePaper | December 10, 2021

A multiphysics approach to design is of the essence to fully capture the realworld interactions between the physical phenomena at play inside today’s complex products. This means that to develop the best products need to adopt simulation tools capable of handling structural, thermal, and fluid flow behavior with high-fidelity and in a timely manner. Access to CAE simulation tools in the cloud is therefore critical and can offer a competitive advantage, as it enables engineering teams to quickly assess product performance and accelerate design iterations by leveraging its virtually limitless computational power and collaborative nature. Engineers and designers have traditionally been constrained by legacy desktop CAE tools. Neither the computational power available locally, or its associated cost, scale up or down on-demand. N

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THE TELECOMMUNICATIONS INDUSTRY EMBRACES CLOUD-NATIVE ENGINEERING

whitePaper | February 24, 2022

Cloud-native engineering empowers organizations to design and develop scalable, agile, cost-effective applications and run them in dynamic environments such as on-premises or in public, private, or hybrid clouds. A cloud-native application consists of microservices working together in an application that can be scaled easily. These microservices are often packaged in code along with libraries and dependencies to run anywhere. In a cloud-native app, the application code is designed, built, and delivered very differently than it would be for conventional, monolithic apps. Cloud-native engineering enables loosely coupled systems that are resilient, manageable, and observable to be combined with robust automation, allowing engineers to make changes frequently.

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Leveraging Agile to Realize a Fully Automated Enterprise

whitePaper | April 30, 2021

How an interactive approach to automation infrastructure can conserve resources while accelerating innovation. iscover the power of embracing agility over predictability, especially in uncertain times.See how agile automation can help identify challenges before they waste resources.Learn why a segmented automation approach can mitigate business and technical risks

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Spotlight

KONE Corporation

At KONE, our mission is to improve the flow of urban life. We understand People Flow in and between buildings, making people’s journeys safe, convenient and reliable. We are a global leader in the elevator and escalator industry, and our job is to make the best of the world’s cities. In 2017, KONE had annual net sales of EUR 8.9 billion and at the end of the year over 55,000 employees.

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