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ROBOTIC PROCESS AUTOMATION IN CUSTOMER SERVICE: 5 EXAMPLES OF HOW TO INCREASE CUSTOMER AND EMPLOYEE SATISFACTION

May 21, 2019 | (3:00 PM)
USA (United States of America)
Especially in customer service it is important to be on the ball. If there are long waiting times or unfinished customer enquiries jam up, the mood can quickly change - both among the customers and employees. The consequences: Poor ratings increase, employees drop out - which can result in an increased risk that sales will soon decline as well.