A Deep-Dive into Robotic Process Automation for the Contact Center

The Robotic Process Automation landscape is saturated with vendors that provide unattended automation in back-office environments. In customer service, automation is key in reducing costs and increasing operational efficiency but only if the technology works in tandem with the human counterpart to tackle with empathy and care increasingly complex customer interactions.
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OTHER ON-DEMAND WEBINARS

Critical Path Method Construction Scheduling Basics

Edupliance

Just as a bid is an estimate of the costs needed to construct a project, the construction schedule is an estimate of the time needed to construct a project. Ignoring the time management portion of projects leads to delays, busts budgets, and kills profits. The first step of properly managing your project time is planning your project and then working your plan.
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Foundations for Progress The Data on Diversity and Women in Construction

A diverse workforce, where employees feel included and believe their company is committed to their advancement, leads to more innovation, greater retention of top talent and better business results. Clearing a path for women and historically underrepresented groups to join construction is vital to solving some of the industry's greatest challenges, including the labor shortage. However, ensuring career advancement opportunities are fair is critical to retaining a diverse workforce.
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Using GIS data in your engineering design with Civil 3D

Seiler Instrument

In this webinar, Seiler Design Solutions will explain a few common ways in which GIS data can be utilized in your engineering designs. We'll show how various forms of GIS data can be imported and used to create or supplement existing site data as well as to create model data for use in your designs using both Autodesk Civil 3D and Map 3D.
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From Safety to Sustainability How Construction Leaders Are Preparing For 2023

Watch presentations from global leaders about the most pressing issues facing construction in this on-demand, three-part webinar series. Hear industry experts discuss how they are tackling challenges such as climate change, labor shortage, jobsite safety, and much more.
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