Ricoh & Coghlin | October 01, 2021
Ricoh USA, Inc.announced it is teaming with Coghlin Companies, a leading product development and contract manufacturing services provider, to accelerate and enhance support and service of manufacturers bringing new and complex electromechanical equipment – such as industrial robotics, medical devices, additive manufacturing and other emerging technologies – to market. The collaboration leverages RICOH Service Advantage, a leading service and support offering that provides technology manufacturers with the scalability and flexibility to meet service needs and move their businesses forward.
"There are many synergies with the type of technologies Ricoh supports through the RICOH Service Advantage program, such as automation, additive manufacturing and robotics," said Chris Coghlin, CEO, Coghlin Companies, Inc. "Ricoh is a tenured and proven partner that provides ongoing and valuable post-sale technical service and support expertise to our manufacturing customers. The company's commitment extends to our customer's customer who can leverage the global Ricoh service delivery infrastructure to support their offerings at scale through this unique collaboration."
RICOH Service Advantage's extensive technical and customer support infrastructure – from end-user training and remote services to ongoing maintenance and onsite break/fix support – combined with Coghlin Companies' engineering, global fulfillment and contract manufacturing expertise, gives manufacturers access to the full complement of post-sale technology lifecycle services and support solutions needed to grow their businesses.
"With RICOH Service Advantage, we help customers deliver scalable, comprehensive, flexible service and support offerings that provide a significant competitive advantage,Creating and executing superior, repeatable service strategies is a part of our foundation at Ricoh, and we're excited to team up with Coghlin Companies to deliver an end-to-end engineering, manufacturing and aftermarket solution ecosystem that enables manufacturers to deliver advanced technology to their customers."
-Jim Kirby, Vice President, Service Advantage, Ricoh USA, Inc.
Coghlin Companies and Ricoh are currently supporting a broad range of customers, including a vast, Internet-based enterprise that sells a variety of products and delivers media directly and indirectly to millions of customers worldwide.
About Coghlin Companies
Coghlin Companies and its wholly owned subsidiaries, Columbia Tech and Cogmedix, are a fourth generation, privately held time to market services company providing world-class product development, manufacturing, global fulfillment and aftermarket services to a diversified group of capital equipment innovators in the medical, life sciences, energy, homeland security, robotics and automation, communications, semiconductor, LED, water treatment, and food and beverage industries.
Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimize business performance.Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).
ROBOTICS AND AUTOMATION
Groupon | June 20, 2022
Groupon, the trusted marketplace where consumers go to buy services and experiences that make life more interesting and deliver boundless value, is taking steps to simplify the company’s technology platform and lean more into automation. Ultimately, Groupon believes these changes will allow it to accelerate its pace of product development and support better customer and merchant experiences.
We have amazing talent within our Product and Engineering organization, and I believe that we can do a better job leveraging our significant tech assets to create value for all of our stakeholders. Currently, our platform is too big and too complex, and this is prohibiting us from moving as quickly as I think we can to launch new products and features. So, I’ve empowered the entire tech organization to challenge our long-held thought process of creating a new service for every nuance and fundamentally rethink how we structure our platform––only building and supporting what’s mission critical to drive Groupon’s business forward.”
Sachin Devand, CTO, Groupon
Devand, who was appointed to the CTO role in May after serving as a consultant since February, is working with the Product and Engineering organization to improve its operating processes and streamline Groupon's tech platform. Some of the team’s big 2022 initiatives include:
Embracing Agility –– Reorienting the product engineering organization to be more customer centric. Product roadmaps will better align with providing specific customer solutions, more quickly. To that end, the entire team is embracing Agile software development methods, doing rapid delivery of features versus traditional methods that can take years. In addition, the team uses OKRs (Objectives and Key Results) to prioritize these features every 90 days.
Migrating to the Cloud –– To date, Groupon has moved nearly 75% of its data center capabilities to the cloud. Groupon is already gaining operational benefits from the move to the cloud, including better monitoring, observability, elasticity and ease of deploying infrastructure. Once the migration is complete, the cloud will enable Groupon to scale infrastructure up and down as the needs of the business change, which should provide even more flexibility and cost savings. The cloud also enables Groupon to use cloud-native services that can unlock additional automation opportunities throughout the company’s marketplace.
Re-architecting Services –– The company is re-architecting its services, taking stock of which services are required and which ones can be combined or eliminated. At the start of the year, there were about 700 services operating behind the company’s global marketplace platform, which is too complicated and big for Groupon’s needs. As the move to the cloud continues, Groupon intends to move to a domain-driven design model which will allow for a more nimble architecture with significantly fewer services.
Leaning into Automation –– Groupon is automating processes throughout the entire business to create efficiencies and improve productivity. For example, the company is scaling its self-service automation features to enable more merchants to join the Groupon marketplace without human touch. At the end of the first quarter, 65% of new campaigns in North America were created using Groupon’s merchant self-service tool that enables businesses to create and edit campaigns. From a customer perspective, Groupon is doing more to automate insights from search data to create a feedback loop with the company’s sales teams to ensure that its marketplace has the right inventory in the right places.
When this work is completed, these actions should significantly reduce the size of Groupon’s tech platform and allow it to accelerate its pace of product development focused on building a larger and more differentiated inventory base and launching products to support better customer and merchant experiences.
Groupon is a trusted local marketplace where consumers go to buy services and experiences that make life more interesting and deliver boundless value.
Cyient | September 29, 2021
Strengthening its Design-Led Manufacturing capabilities, Cyient, a global engineering, manufacturing, and digital technology solutions company has installed a new SLM®280 system following international support from SLM Solutions. It is integrated into the company's first metal additive manufacturing facility in Jupiter, Florida. With over 100+ specialized engineers in design optimization for additive manufacturing, Cyient looks to further enhance its rapid development capabilities critical for digital manufacturing solutions.
"Cyient has successfully designed and manufactured metal additive components for some of its key customers—including the delivery of tooling components for a large aircraft engine manufacturer. Embracing digital transformation with additive manufacturing will allow faster innovation, design, and manufacture of more complex metal parts with quick turnaround time, new business models, and competitive advantage. The new SLM®280 enables us to offer manufactured components directly to our customers in aerospace, defense, medical, and energy. This is a key milestone on our road to becoming an end-to-end additive manufacturing solutions provider."
-Rajendra Velagapudi, SVP, and Global Operation Head – Design Led Manufacturing, Cyient,
Commenting on the partnership, Sam O'Leary, CEO, SLM Solutions, said, "SLM Solutions and Cyient share synergies across geographies and industries, which will allow us to take a global approach in supporting their growth. SLM Solutions has established expertise and customer base across aerospace, defense, medical, oil and gas, and energy, which are also critical sectors for Cyient. We actively consult and support from our Indian and US offices as Cyient integrates into strategic manufacturing supply chains worldwide. We are thrilled to work together as it grows its product offerings with selective laser melting."
The SLM 280 selective laser melting system offers 80% higher build rates than competitive offerings. This is accomplished with high-energy, multi-laser optics, bi-directional powder re-coating, and a 25% larger build platform that ensures consistent and repeatable part quality and best-in-class productivity. The SLM®280 is nicknamed The Dual-laser Trailblazer due to its leading place in the additive industry and the value it offers for a wide range of applications and industries.
About SLM Solutions
SLM Solutions' robust selective laser melting metal additive manufacturing systems optimize fast, reliable, and cost-efficient production for complex, completely dense metal parts. The company focuses on long-term success, providing support and knowledge-sharing to elevate customer production. A publicly traded company, SLM Solutions Group AG is headquartered in Germany with offices worldwide.
Cyient is a leading global engineering, manufacturing, and digital technology solutions company. We are a Design, Build, and Maintain partner for leading organizations worldwide. We enable our customers across industries to apply technologies imaginatively to solve problems that matter and stay ahead of the curve. We are committed to designing tomorrow together with our stakeholders and being a culturally inclusive, socially responsible, and environmentally sustainable organization.