Aberdeen Demonstrates ROI of Content for CX

Aberdeen | September 23, 2019

Aberdeen, a research firm and intent-based sales and marketing solutions provider, supported by Kapost, recently released new research showing best-in-class B2B firms significantly benefit by executing on consistent, intentional content strategies supporting end-to-end customer experience. Best-in-Class firms see 48% greater customer lifetime value and nearly 300% greater year-over-year improvement in customer effort scores. The considered purchase process today is long and involves a large group of stakeholders. Only the right information can cut through the chaos. Marketing and sales teams need to create content that speaks in a consistent voice across all channels to create a frictionless customer experience, said Kapost CEO, Toby Murdock.

Spotlight

Would you rather manage projects through technology that has quickly become antiquated on the project site, such as short-wave radio and information that exists only on a localized hard drive at headquarters, or engage team members with a full suite of field services that keep them updated to the minute on the cloud?

Spotlight

Would you rather manage projects through technology that has quickly become antiquated on the project site, such as short-wave radio and information that exists only on a localized hard drive at headquarters, or engage team members with a full suite of field services that keep them updated to the minute on the cloud?

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ENGINEERING TECH

ToolWatch Announces Strategic Investment from The Riverside Company

ToolWatch Corporation | June 25, 2021

The Riverside Company, a global private equity company, has invested in ToolWatch Corporation, a major supplier of tool and equipment monitoring and operations management software for the construction, utilities, and oil and gas sectors. The investment prepares ToolWatch for rapid development and enables it to maintain its position as the construction industry's first and most complete operations management solution. Today, businesses all around the globe use ToolWatch to handle over 39 million tools and supplies. Riverside associate vice president Chris Shea highlighted ToolWatch's capacity to assist clients in resolving critical issues in preconstruction planning, logistics, and throughout the supply chain as reasons for the company's decision to invest in ToolWatch. "We view construction software as a highly promising development sector. While still in its early stages of technological adoption, the construction sector is seeing a rise in software tools to manage complex operations and essential processes better. ToolWatch is well-positioned to understand the specific requirements of its clients and offer purpose-built solutions as the pioneer in introducing technology to the construction site." ToolWatch's value proposition has always convinced customers in the construction sector to adopt technology solutions for operations management. ToolWatch products have evolved from barcodes to RFID chips, Bluetooth low-energy, and interconnectivity; expanded integration with other software platforms; and modernized to a fully cloud-based, real-time, enterprise-wide operations and production management system praised for its ease of use on the job site and in the back office. In addition to providing capital to enhance product development and customer support, the Riverside funding will be used to seek complementary add-on acquisitions to extend the product range and provide solutions for ToolWatch's client base. About ToolWatch Corporation ToolWatch has been assisting businesses in managing tools, equipment, materials, and consumables for over 25 years. ToolWatch, which is simple to use and provided through a powerful, flexible platform, securely saves vital information on all warehouse and field operation assets, allowing organizations to manage their operations more efficiently, cost-effectively, and profitably.

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ENGINEERING TECH

SEAM Group Announces the Strategic Acquisition of Electrical Engineering & Service, Co. (EESCO)

SEAM Group | February 14, 2022

SEAM Group, a global leader in energized asset performance working with some of the world's largest brands, announced the strategic acquisition of Electrical Engineering & Service, Co. (EESCO) based out of Holbrook, Mass. EESCO specializes in electrical power systems, commissioning, testing, evaluation, repairs, and maintenance. EESCO is accredited by the International Electrical Testing Association (NETA), a trade association dedicated to improving electrical testing standards in the United States and sharing those standards internationally. SEAM Group will enhance its offerings by providing customers access to NETA-accredited technicians, increasing switchgear preventive maintenance capabilities, and expanding service to execute medium- and high-voltage preventive maintenance. The company will also broaden its specialized services for electrical distribution equipment, including switchgear, circuit breakers, protective relays, transformers, ground fault systems, and surge protectors. "The EESCO leadership and field team bring more than 30 years of experience and have an excellent reputation,They have built a successful business through their hands-on customer service approach and technical expertise. We are proud to expand into offering NETA-certified services as we work together to create a safer, more reliable world." -SEAM Group Chief Executive Officer Colin Duncan. We have always strived to deliver customer-first service in everything we do and are excited to find a partner in SEAM Group that operates the same way," EESCO co-founders Steve Isaac and Joe Cipolla said in a joint statement. "Our companies are well-aligned in culture and priorities, so it is a great honor to integrate into the SEAM Group family and offer our customers their full breadth of services. About SEAM Group SEAM Group is a global leader in energized asset performance focused on delivering safety, reliability, and maintenance solutions to some of the world's largest companies. Inspecting more than two million assets per year, SEAM Group offers a proven platform that combines strategic advisory, custom training, advanced technology, and actionable data management to position customers for success. Visit www.seamgroup.com/blog/ for company developments. About EESCO Electrical Engineering & Service Company, Inc. specializes in electrical power systems, commissioning, testing and evaluation, repairs, maintenance, modification, and other services related to electrical infrastructure. The company is certified by the NETA and maintains strict safety standards for employees and technicians regarding proper electrical safety procedures and service techniques.

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Autodesk Expands BuildingConnected Construction Management Solution to Streamline Bidding Process, Ensure Autodesk Construction Cloud Builders Network

Autodesk | October 14, 2020

Autodesk, Inc. (NASDAQ: ADSK) today announced the international expansion of BuildingConnected, a construction management solution that centralizes and streamlines the bidding process, and encompasses the Autodesk Construction Cloud builders network, a crowdsourced network of construction professionals. Owners and general contractors use BuildingConnected to discover trade partners and identify the right subcontractor for the job, and to solicit and compare bids – also referred to as tenders – from one central location. With its international expansion, the BuildingConnected solution is now available in the United Kingdom, Ireland, Australia and New Zealand. "There are more than one million construction professionals on the BuildingConnected network in North America alone, with over 2,000 general contractors and owners actively bidding out projects – totaling $56 billion in project values each month," said Jim Lynch, vice president and general manager of Autodesk Construction Solutions. "BuildingConnected effectively replaces an antiquated approach that has relied on Rolodexes and spreadsheets, and ensures the right teams are in place for every kind of construction project, whether a commercial building, data center, medical facility or infrastructure project. As BuildingConnected further expands internationally, we want to empower construction firms around the world with the resources they need to increase productivity and decrease project risk." For estimating teams, BuildingConnected helps save time and increases collaboration in managing the bidding process with automated workflows that facilitate securing the best team for a construction project. Estimators and bid coordinators can use the solution's network of subcontractors and bid management capabilities to find, qualify and invite subcontractors to bid on a job, and then use its advanced bid comparison features to view all bid packages from one place with access to the real-time status of bids and project costs.

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