Architecting Uber Support with Customer Obsession Engineering

HARSH SHAH | November 20, 2017

article image
As Uber grows at scale, addressing support issues for riders and drivers quickly and with as little friction possible is foundational to our ability to create more magical experiences for our users. With this goal in mind, Uber’s Customer Obsession Engineering team is dedicated to improving this element of the Uber experience by developing in-app support, self-service flows, and other technologies that make ticket resolution faster and more seamless.

Spotlight

PS&S

PS&S is an award-winning “one-stop shop” of architecture and engineering excellence. The depth and breadth of our expertise has helped PS&S grow into a firm of more than 260 professionals offering multi-disciplined, full-service architecture, engineering, design and environmental consulting services.

OTHER ARTICLES

Testing Cloud application stability using the principles of Chaos Engineering

Article | February 24, 2020

Across the business landscape, we’re seeing a wholesale movement of services to the Cloud as companies wake up to the benefits of capacity and flexibility that accompany such a shift away from hosting systems on servers. While there are clear advantages to migrating to the cloud, there are challenges too – such as layers of added complexity. Testing these cloud-based systems to make sure they stand up under duress is important, but the heightened complexity of these environments means that the role of Quality Assurance has had to evolve accordingly.

Read More

Trimble’s SiteVision Turns Your Phone Into an Augmented Reality BIM Coordination Machine

Article | February 24, 2020

There are a handful of pretty cool accessories for your smartphone that can be very useful to those of us in the construction industry, like thermal imaging cameras, in-wall imagers, and inspection cameras. None of those, however, help with BIM coordination, unlike a system that I just found from construction software giant, Trimble. Many different systems have been created in recent years to harness the power of augmented reality on the jobsite, with BIM the core focus of many of those solutions, but this system from Trimble is a bit different than all of them. Using an AR enabled smartphone, Trimble SiteVision combines hardware and software to virtually project BIM models onto the jobsite you’re standing in.

Read More
ENGINEERING TECH

The latest on ICE's second UK infrastructure assessment consultation

Article | February 24, 2020

ICE Policy and Public Affairs recently launched a discussion paper and consultation on what should be in the second National Infrastructure Assessment (NIA). The work progresses the institution’s aims to influence infrastructure policy at a systems level. This autumn, the National Infrastructure Commission (NIC) will publish its baseline assessment of the current state of key infrastructure sectors, along with proposals for the strategic themes and main priorities of the second NIA expected in 2023. Having been closely involved in both the establishment of the NIC in 2013 and the first NIA in 2018, our consultation asks what the core considerations of NIA2 should be – including net-zero, levelling-up and climate resilience – and explores which demand drivers have changed since the first NIA. Through this paper, we’re seeking to shape the wider infrastructure policy debate, consistently and over a number of years, by examining what our long-term infrastructure should look like – and most importantly, ensure it delivers the sustainable future outcomes we need it to. Look out for more updates later this year on ICE’s work in this area.

Read More

COVID-19 & Construction: You've Got to Take Care of Your Employees

Article | February 24, 2020

Tom, we’ve known you for many years while you were the CTO of EllisDon, one of Canada’s largest general contractors. Now you’re the President and CEO of CanBIM, a non-profit focused on construction technology in Canada, probably the largest organization like that in Canada. And a founder of wired.construction https://www.wired.construction/, which you describe as being a CTO for hire. Can you tell us a bit more actually about wired.construction.

Read More

Spotlight

PS&S

PS&S is an award-winning “one-stop shop” of architecture and engineering excellence. The depth and breadth of our expertise has helped PS&S grow into a firm of more than 260 professionals offering multi-disciplined, full-service architecture, engineering, design and environmental consulting services.

Events