Architecting Uber Support with Customer Obsession Engineering

HARSH SHAH | November 20, 2017

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As Uber grows at scale, addressing support issues for riders and drivers quickly and with as little friction possible is foundational to our ability to create more magical experiences for our users. With this goal in mind, Uber’s Customer Obsession Engineering team is dedicated to improving this element of the Uber experience by developing in-app support, self-service flows, and other technologies that make ticket resolution faster and more seamless.

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SOCEM Group

With more than thirty years of experience we have managed to develop our own global network of enterprises. The SOCEM Group is multicultural and diversified, with a unique and innovative market approach as far as mold manufacturing is concerned. We do understand the meaning of globalization and the importance of being present at strategic locations.

OTHER ARTICLES

8 Tips for Remote Work in Construction

Article | March 31, 2020

In recent weeks, construction professionals around the world find themselves having to navigate a new type of jobsite. The sound of heavy machinery has been replaced with a distracting stream of laughs, cries, and even barks from new coworkers, and WFH outfits have temporarily replaced tried and trusted PPE. Whether your new workspace is a dedicated home office or the corner of a couch, we are united in trying to overcome the challenges of working from home – together.

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8 Strategies to Improve Virtual Collaboration in Construction

Article | April 2, 2020

Collaboration – whether it happens in-person or in a digital space – is crucial in construction. While the contributions of individual team members matter, projects are only successful when team members and stakeholders can come together to solve problems and coordinate work. A heightened and immediate pressure has emerged for construction teams to collaborate remotely and virtually. But considering that some contractors are new to the concept of virtual collaboration, how should they set their teams up for success?

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How UK and Ireland Construction Companies Create Higher Trust - and Higher Profitability

Article | March 16, 2020

Trust has always been at the heart of the construction industry. Whether you’re turning up for a day at work at the Gherkin in London, enjoying a rugby match at Dublin’s Aviva Stadium or catching a train at Amsterdam Centraal, you need to trust that the infrastructure around you is well-constructed and safe. And of course, as a construction professional, you need to trust that your colleagues and collaborators can fulfil their commitments – so that projects are completed and everyone is rewarded.

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Small Business Loans For Construction During Coronavirus

Article | April 8, 2020

On Friday, March 27th, President Trump signed the COVID-19 stimulus bill, known as the Coronavirus Aid, Relief, and Economic Security Act. This law provides significant support, resources, and $350 billion in loans and grants to construction businesses. In this article, we’ll cover what contractors and suppliers need to know about the small business loan program, including who qualifies, and how to apply for an SBA loan.

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Spotlight

SOCEM Group

With more than thirty years of experience we have managed to develop our own global network of enterprises. The SOCEM Group is multicultural and diversified, with a unique and innovative market approach as far as mold manufacturing is concerned. We do understand the meaning of globalization and the importance of being present at strategic locations.

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