Agents and Chatbots: Better Together Infographic

BRITTANY KELLY | June 15, 2017

article image
Today we released our Aspect Agent Experience survey which took a deep dive into the relationship that customer service agents and chatbots have, or better yet, could have. Multiple research firms including Gartner and Juniper Research have predicted chatbots or A.I. will replace all live agent interaction in the next several years; however, our report tells a different story.

Spotlight

Aevenia

Primoris Aevenia Inc. is a trusted partner in the electrical and telecommunications construction industry, providing a wide range of construction services including electrical transmission, distribution, substation and fiver optic cable installation. Our commitment to customers starts with a comprehensive Zero Tolerance Safety Policy. WE are fully licensed, bonded and insured.

OTHER ARTICLES

The Risks, Barriers and Opportunities of BIM

Article | May 5, 2021

Building Information Modeling (BIM) is revolutionizing the architecture, engineering, and construction (AEC) industry worldwide. For many public sector and major projects, BIM has become the required method of working. Yet, despite the increasing acceptance and use of BIM, there are still some barriers to its adoption.

Read More

Including STEM engagement in U.S. COVID-19 recovery efforts

Article | April 17, 2020

In addition to their core research work, many Federal science agencies have a mission to engage the public with current scientific research; educate Americans in science, technology, engineering, and math; and seed tomorrow’s workforce. The COVID-19 pandemic emphasizes the importance of providing tools for the public to evaluate scientific information, bolstering community science literacy, and engaging the public in conversation about scientific issues.

Read More

Where we are now: reflecting on 5 years of State of the Nation

Article | June 16, 2021

The UK has undergone five years of unprecedented change while facing up to long-term challenges, such as reducing regional inequalities and mitigating the impact of climate change. Over that period, ICE’s annual State of the Nation reports have set out a range of policy interventions aimed at ensuring the UK has the high-performing infrastructure needed to meet those challenges. Each report has focused on major cross-cutting infrastructure issues, including devolution and reaching net-zero greenhouse gas emissions.

Read More

Celebrate World Engineering Day for Sustainable Development

Article | March 4, 2020

The World Federation of Engineering Organisations WFEO proposed 4th March as World Engineering Day, as an opportunity to celebrate the important contributions of engineers and engineering to sustainable development and modern life. Organisations and offices of the United Nations, governments, civil society, the public and private sectors, schools, universities, and society, are expected to make the international day a springboard for awareness-raising actions.

Read More

Spotlight

Aevenia

Primoris Aevenia Inc. is a trusted partner in the electrical and telecommunications construction industry, providing a wide range of construction services including electrical transmission, distribution, substation and fiver optic cable installation. Our commitment to customers starts with a comprehensive Zero Tolerance Safety Policy. WE are fully licensed, bonded and insured.

Events