Agents and Chatbots: Better Together Infographic

BRITTANY KELLY | June 15, 2017

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Today we released our Aspect Agent Experience survey which took a deep dive into the relationship that customer service agents and chatbots have, or better yet, could have. Multiple research firms including Gartner and Juniper Research have predicted chatbots or A.I. will replace all live agent interaction in the next several years; however, our report tells a different story.

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InterPRO Additive Manufacturing Group

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